FAQ
1. What do we offer?
Our online shop offers a wide selection of Islamic products, including prayer rugs, children's products, and gifts.
2. How can I place an order?
You can easily order through our website. Select the products you want, add them to your shopping cart, and proceed to checkout to complete the order process.
3. Which payment methods do you accept?
We accept various payment methods, including credit cards, PayPal, and Klarna. Further details can be found on the checkout page.
4. How long does shipping take?
Delivery time depends on your location and the shipping method. Shipping within Germany typically takes 2-8 business days.
5. Can I track my order?
Yes, after your order has been shipped, you will receive a tracking number that you can use to track the status of your delivery online.
6. What do I do if I receive a damaged or defective product?
Please contact us within 7 days of receiving the item to report the issue. We will help you either get a refund or replace the product.
7. How can I return an item?
Items can be returned within 14 days of receipt, provided they are unused and in their original packaging. Please contact our customer service to initiate the return process.
DANGER : Please note that personalized products are made specifically to your specifications and are therefore non-returnable. We thank you for your understanding and are happy to answer any further questions you may have.
8. Do you offer international shipping?
We currently offer shipping within Germany and to countries within the European Union (EU). Worldwide shipping is currently not possible.
9. Do you have a store I can visit?
We currently only operate our online shop and do not have a physical store.
10. How can I contact customer service?
You can reach us by email at info@ibadahshop.de . Our customer service is available 24/7.
11. Do you offer discounts or special promotions?
Yes, we regularly offer discounts and special promotions. Sign up for our newsletter to stay informed about current offers.
12. How can I subscribe to the newsletter?
You can subscribe to our newsletter by entering your email address in the appropriate field on our website.
If you have any further questions or concerns, please do not hesitate to contact us.